CPSC recall 12-276, announced September 13, 2012, covers True Innovations Realspace Soho Prestigio High-Back Leather Chair (about 8,400 units). The seat plate can break, posing fall and injury hazards to consumers. The notice cites 78 incident reports. Consumers should immediately stop using the chairs and contact True Innovations for a free seat repair kit including a replacement seat plate and an installation tool. Recall contact: call (800) 379-9773, or go to www.trueinnovations.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The SKU number 181-265 and the words "Realspace Soho" and "Prestigio High-Back Chair Black Leather" are printed on a label located on the underside of the seat.
Which products are included?
This recall involves Prestigio model leather office chairs. The high-back leather chairs were sold in black and have a five-leg metallic finish base with casters. The SKU number 181-265 and the words "Realspace Soho" and "Prestigio High-Back Chair Black Leather" are printed on a label located on the underside of the seat.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Item or SKU numbers. Compare these as well.
- Where to look
a label located on the underside of the seat
(the notice’s words)- When sold
- October 2008 through February 2011
- Price paid
- $250
Why it was recalled
The seat plate can break, posing fall and injury hazards to consumers.
Incidents and injuries
Office Depot has received 78 reports of incidents involving seat plates breaking, including one report of a fall injury.
Official remedy
Consumers should immediately stop using the chairs and contact True Innovations for a free seat repair kit including a replacement seat plate and an installation tool.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (800) 379-9773, or go to www.trueinnovations.com.
- Get the remedy. This recall offers a repair.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- True Innovations
- Manufacturer
- True Innovations LLC, of Hong Kong, China
- Product type
- Chairs & stools
- Recall number
- 12-276
- Units
- About 8,400
- Manufactured in
- China
- Sold at / sales period
- Office Depot retail stores nationwide and online at OfficeDepot.com from October 2008 through February 2011 for about $250.
- Importer
- Office Depot Inc., of Boca Raton, Fla.
Realspace Soho Prestigio High-Back Leather Chair
CPSC product type: Chairs
This recall in context
Compared with the 129 chair recalls in this index, as of October 31, 2026.
- Size
- 8,400 units: the 56th-largest of 119 chair recalls that state a unit count. The median is 7,000 units.
- Hazard
- Fall: named in 86 of 129 chair recalls, the most common hazard among them.
- Remedy
- Repair: offered in 23 of 129 chair recalls. The most common is refund (41).
- Time on sale
- About 2 years. Recalled 19 months after the last month of sales the notice gives.
Recall contact information
For additional information, contact True Innovations at (800) 379-9773 between 9 a.m. and 8 p.m. ET Monday through Friday, or visit the firm's website at www.trueinnovations.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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