CPSC recall 12-223, announced July 12, 2012, covers Old Navy Toddler Girl Aqua Socks (about 34,000 units). This style of Aqua Socks has less traction when worn on wet or smooth surfaces such as hardwood or tile, creating a slip and fall hazard. The notice cites 2 incident reports. Consumers should immediately stop using these shoes and return them to any Old Navy store for a full refund. Recall contact: call (866) 580-9930, or email custserv@oldnavy.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
The slip-on shoes have pull-on tabs on both the front and back of the foot opening of the shoe. These Aqua Socks were sold in pink and purple in Toddler sizes 5-11. The recall includes Old Navy Toddler Girl Aqua Socks with style number 896452. A small tag inside the foot opening contains the style number (896452), size information and country of origin (China).
Confirm these details on the official CPSC noticeWhy it was recalled
This style of Aqua Socks has less traction when worn on wet or smooth surfaces such as hardwood or tile, creating a slip and fall hazard.
Incidents and injuries
Two customers reported falls with minor injuries that did not require medical attention.
Official remedy
Consumers should immediately stop using these shoes and return them to any Old Navy store for a full refund. Consumers who return the shoes before November 9, 2012 will also receive a coupon for $10 off their next purchase at Old Navy. Contact custserv@oldnavy.com if you wish to return the Toddler Girl Aqua Sock by mail.
Product and sales details
- Brand
- Old Navy
- Product type
- Shoes & footwear
- Recall number
- 12-223
- Units
- About 34,000 in the U.S. and 3,800 in Canada
- Manufactured in
- China
- Sold at / sales period
- Old Navy stores in the U.S. and Canada and at oldnavy.com in the U.S. and at oldnavy.ca in Canada from February 2012 through June 2012. The shoes sold for between $12 and $15.
Old Navy Toddler Girl Aqua Socks
CPSC product type: Shoes
Recall contact information
For additional information, contact Old Navy toll-free at (866) 580-9930 between 9 a.m. and 9 p.m. ET Monday through Friday, Saturday between 12 p.m. and 7 p.m. ET, and Sunday between 12 p.m. and 6 p.m. ET, or email Old Navy at custserv@oldnavy.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
