Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The cell phone model number can be found underneath the battery.
Which products are included?
The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
Incidents and injuries
The firm has received one report of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.
Official remedy
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
Product and sales details
- Brand
- LG Electronics MobileComm
- Recall number
- 09-724
- Units
- About 30,000
- Manufactured in
- South Korea
- Sold at / sales period
- Various cellular dealers in Alabama, Alaska, Idaho, Kentucky, Mississippi, Puerto Rico, Tennessee, Washington State and Wisconsin from September 2008 through November 2008 for about $200.
- Importer
- LG Electronics MobileComm USA Inc., of San Diego, Calif.
Certain LG 830 "Spyder" Cell Phones
CPSC product type: Telephones, Cell Phones & Accessories
Recall contact information
For additional information, contact your wireless carrier or LG Electronics MobileComm at (800) 793-8896 between 9 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's Web site at http://mobilephones.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.