CPSC recall 02-248, announced September 9, 2002, covers Valor Heating Wall Mount Gas Fireplaces (about 730 units). A design defect in the gas control assembly can allow main burner gas to prematurely enter the firebox during lighting. The notice cites 1 incident report. Consumers should stop using these fireplaces and shut off the gas immediately. Recall contact: call (866) 541-0930, or go to www.valorflame.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The model number is printed on a plate in the lower control area.
Which products are included?
This recall includes model 837AN (natural gas) and 837AP (propane) direct vent wall mount fireplaces made in the United Kingdom. The fireplaces have a glass front and an imitation wooden log set. The "Valor" logo is printed on the bottom front of the fireplace. The model number is printed on a plate in the lower control area.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 2 listed, all starting with
837A. Yours must match one exactly. - Where to look
a plate in the lower control area
(the notice’s words)- When sold
- September 1997 through January 2002
- Price paid
- $1,700 to $2,400
Why it was recalled
A design defect in the gas control assembly can allow main burner gas to prematurely enter the firebox during lighting. The ignition of this excess gas can cause the glass window to shatter, presenting the risk of burns or cuts from broken glass.
Incidents and injuries
Valor Heating has received one report of cuts to the consumer's face, when the glass front of the fireplace shattered, after excess gas ignited.
Official remedy
Consumers should stop using these fireplaces and shut off the gas immediately. To arrange for a free repair, consumers should contact Valor Heating.
What to do now
- Check the label. Compare your model number with the 2 listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (866) 541-0930, or go to www.valorflame.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Valor Heating
- Manufacturer
- Valor Heating Ltd., of Birmingham, United Kingdom
- Product type
- Fireplaces
- Recall number
- 02-248
- Units
- About 730
- Manufactured in
- United Kingdom
- Sold at / sales period
- Specialty fireplace dealers sold these fireplaces nationwide, from September 1997 through January 2002, for between $1,700 and $2,400.
Wall Mount Gas Fireplaces
CPSC product type: Fireplaces & Accessories
This recall in context
Compared with the 52 fireplace recalls in this index, as of October 31, 2026.
- Size
- 730 units: the 35th-largest of 46 fireplace recalls that state a unit count. The median is 2,850 units.
- Hazards
- Burn: named in 17 of 52 fireplace recalls. Laceration: named in 8 of 52 fireplace recalls.
- Time on sale
- About 4 years. Recalled 8 months after the last month of sales the notice gives.
Recall contact information
Consumers should contact Valor at (866) 541-0930 between 8 a.m. and 4:30 p.m. CT Monday through Friday or visit the firm's web site at www.valorflame.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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