CPSC recall 02-226, announced August 8, 2002, covers Motorola DCT2000 digital cable set-top boxes (about 1 million units). Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers. Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. Recall contact: call (866) 281-1588, or go to www.motorola.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number, "DCT2000" is written on the cover of the user guide that came with the box.
Which products are included?
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- When sold
- March 2002 through June 2002
Why it was recalled
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Incidents and injuries
CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury.
Official remedy
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
What to do now
- Check the label. Compare your model number with the one listed in this recall.
- Contact the firm. Call (866) 281-1588, or go to www.motorola.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Motorola Inc. Broadband Communications Sector
- Manufacturer
- Motorola Inc. Broadband Communications Sector, of Horsham, Pa.
- Recall number
- 02-226
- Units
- About 1 million
- Sold at / sales period
- Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services, from March 2002 through June 2002.
Motorola DCT2000 digital cable set-top boxes
CPSC product type: Televisions, Mounts, Guards & Antennas
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 1 million units: the 8th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazard
- Electric shock: named in 36 of 221 home electronics recalls.
- Time on sale
- 4 months. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
For more information, contact your local cable provider or Motorola at (866) 281-1588 anytime, or visit their website at www.motorola.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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