Recall 02-226, published August 8, 2002
Motorola DCT2000 digital cable set-top boxes
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
DCT2000The model number, "DCT2000" is written on the cover of the user guide that came with the box.
Which products are included?
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Confirm these details on the official CPSC noticeWhy it was recalled
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Official remedy
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
What should I do if I have DCT2000?
- Confirm the model number. Find the label and compare every letter and digit with DCT2000.
- Contact the firm. Call (866) 281-1588, or go to www.motorola.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
- Brand
- Motorola Inc. Broadband Communications Sector
- Recall published
- August 8, 2002
- Category
- Home Electronics
- Units
- About 1 million
- Sold at / sales period
- Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services, from March 2002 through June 2002.
