CPSC recall 01-085, announced February 15, 2001, covers AquaStar natural gas water heaters (about 320 units). The heaters can produce dangerous levels of carbon monoxide in the exhaust gas, which can cause serious injuries and death. The notice cites 2 incident reports, 2 injuries and 2 deaths. Consumers who have the recalled AquaStar unit (model number AQ38B NG), should turn off the water heater immediately and call Controlled Energy Corporation. Recall contact: call (800) 642-3111.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The AquaStar natural gas water heaters were made in Portugal, and were distributed in the United States as model number AQ38B NG.
Which products are included?
The AquaStar natural gas water heaters were made in Portugal, and were distributed in the United States as model number AQ38B NG. The water heater is off-white in color, with the word "AquaStar" in red, on the front of the unit. The model number can be found on the rating plate, on the right side of the water heater.
Confirm these details on the official CPSC noticeWhy it was recalled
The heaters can produce dangerous levels of carbon monoxide in the exhaust gas, which can cause serious injuries and death.
Incidents and injuries
CPSC and Controlled Energy have received reports of two deaths and two injuries in Manitoba, Canada, reportedly caused by the release of carbon monoxide from the water heater.
Official remedy
Consumers who have the recalled AquaStar unit (model number AQ38B NG), should turn off the water heater immediately and call Controlled Energy Corporation. CEC is offering consumers a free on-site repair conducted by a licensed professional plumber.
Product and sales details
- Brand
- AquaStar natural gas
- Product type
- Water heaters
- Recall number
- 01-085
- Units
- About 320
- Manufactured in
- Portugal
- Sold at / sales period
- The water heaters were sold nationwide through plumbing supply stores and plumbing contractors from March 1997 to January 2001, for about $440, plus installation.
- Distributor
- Controlled Energy Corporation (CEC), of Waitsfield, Vt.
AquaStar natural gas water heaters
CPSC product type: Gas Water Heaters & Accessories
Recall contact information
Consumers may call Controlled Energy Corporation toll-free at (800) 642-3111 between 8:30 a.m. and 7 p.m. ET Monday through Friday.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
