Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Compare the exact product and every lot, model, serial range or date listed in the official notice. A similar name alone does not establish that your product is included.
Identifiers in this source record
2025 MCI J3500Part: 1126300Part: 11263012025 MCI D45CRTLE2025 MCI J45002025 MCI D45202025 MCI D45CRT2026 MCI J4500Vehicle: VIN plus the year, make and model. Car seat or equipment: Manufacturer, model and production date from the label. Tire: Brand, tire line, size and DOT tire identification number.
Read the vehicles identification guideWhy this notice was issued
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
Official action
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Follow the specific instructions and use the contact details in the announcement if you need help confirming a match or arranging the remedy.
Read the full official instructionsProduct & source details
- Product
- 2025 MCI J3500
- Brand or manufacturer
- MCI
- Source
- NHTSA
- Notice type
- Recall
- Source reference
- 25V457000
- Category
- Vehicles & road safety