CPSC recall 25-226, announced April 17, 2025, covers The North Face Women's Shellista V Mid Waterproof Boots (about 15,200 units). The hook of one boot can catch on the lace of the other boot, posing a fall hazard to the consumer. The notice cites 28 incident reports. Consumers should immediately stop using the recalled boots and contact The North Face for instructions on how to return the boots and receive a full refund in the original form of payment, a gift card, or via check if the purchase was made with cash. Recall contact: call 800 297-9150, go to www.thenorthface.com/en-us/help/product-recall, or email recall_wshellistaV@thenorthface.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The style number is located on the label on the tongue of the boot.
Which products are included?
This recall involves The North Face Women's Shellista V Mid Waterproof Boots in sizes 5 through 11. The boots have traditional lace-up closures and The North Face logo embossed on the side and imprinted on the insole. The boots were sold in white with style number NF0A8ADB3IE, gray with style number NF0A8ADB5IF, tan with style number NF0A8ADBHFQ, and black with style number NF0A8ADBKT0. The style number is located on the label on the tongue of the boot.
Confirm these details on the official CPSC noticeWhy it was recalled
The hook of one boot can catch on the lace of the other boot, posing a fall hazard to the consumer.
Incidents and injuries
The firm has received 28 reports of the top hook catching on the lace of the other boot, including 15 reports of minor injuries in the United States.
Official remedy
Consumers should immediately stop using the recalled boots and contact The North Face for instructions on how to return the boots and receive a full refund in the original form of payment, a gift card, or via check if the purchase was made with cash. After contacting The North Face, consumers will receive a shipping label to return the boots free of charge.
Product and sales details
- Brand
- The North Face
- Product type
- Shoes & footwear
- Recall number
- 25-226
- Units
- About 15,200 (In addition, about 5,900 were sold in Canada)
- Manufactured in
- Vietnam
- Sold at / sales period
- The North Face stores, Dick's Sporting Goods, Nordstrom, REI, and other stores nationwide, and online at thenorthface.com and other websites from September 2024 through January 2025 for about $165.
- Importer
- The North Face, a division of VF Outdoor LLC, of Denver, Colorado
Recall contact information
The North Face at 800 297-9150 from 7 a.m. to 6 p.m. CT Monday through Friday, email at recall_wshellistaV@thenorthface.com, or online at https://www.thenorthface.com/en-us/help/product-recall or at thenorthface.com and click on "Product Recall" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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