CPSC recall 23-769, announced June 22, 2023, covers Artistic Leathers S de RL de CV Havertys Concord Dual Power Recliner Chairs (about 930 units). When the chair is reclined and weight is applied to the chair back while returning to the upright position, the metal power mechanism assembly can bend, and cause the chair back to detach, posing a fall hazard to consumers. The notice cites 9 incident reports. Consumers should immediately stop using the recalled recliner chairs and contact Havertys for a free repair by a service technician to install a replacement part in the metal power assembly mechanism. Recall contact: call 888-428-3789, or go to www.Havertys.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
This recall involves Havertys Concord Dual Power Recliner chairs with SKU 0-3500-1827 that is printed on a label affixed to the chair.
Which products are included?
This recall involves Havertys Concord Dual Power Recliner chairs with SKU 0-3500-1827 that is printed on a label affixed to the chair. The chairs are upholstered with leather in a variety of colors including blue and brown. The chairs measure 33 inches wide by 41.5 inches deep by 39.5 inches high. Havertys' label is located under the seat cushion.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Item or SKU numbers. Compare these as well.
- Where to look
a label affixed to the chair
andthe seat cushion
(the notice’s words)- When sold
- September 2020 through January 2023
- Price paid
- $3,000 to $3,800
Why it was recalled
When the chair is reclined and weight is applied to the chair back while returning to the upright position, the metal power mechanism assembly can bend, and cause the chair back to detach, posing a fall hazard to consumers.
Incidents and injuries
The firm has received nine reports of the chair back detaching including two consumers who reported injuries involving the back, neck and hip.
Official remedy
Consumers should immediately stop using the recalled recliner chairs and contact Havertys for a free repair by a service technician to install a replacement part in the metal power assembly mechanism. Havertys is contacting known purchasers directly.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 888-428-3789, or go to www.Havertys.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free. It also says the firm is contacting known buyers directly.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Artistic Leathers S de RL de CV
- Manufacturer
- Artistic Leathers S de RL de CV, of Mexico (Chairs), Ultra-Mek Inc., of Denton, North Carolina (metal power mechanism assembly)
- Product type
- Recliners, Chairs & stools
- Recall number
- 23-769
- Units
- About 930
- Manufactured in
- Mexico
- Sold at / sales period
- Havertys stores nationwide and online by Havertys from September 2020 through January 2023 for between $3,000 and $3,800.
- Importer
- Artistic Leathers Inc., of Bonita, California
- Distributor
- Havertys Furniture Company, of Atlanta, Georgia
This recall in context
Compared with the 22 recliner recalls in this index, as of October 31, 2026.
- Size
- 930 units: the 18th-largest of 20 recliner recalls that state a unit count. The median is 8,265 units.
- Hazard
- Fall: named in 9 of 22 recliner recalls, the most common hazard among them.
- Remedy
- Repair: offered in 7 of 22 recliner recalls, the most common remedy.
- Time on sale
- About 2 years. Recalled 5 months after the last month of sales the notice gives.
Recall contact information
Havertys toll-free at 888-428-3789 from 8 a.m. to 7 p.m. ET Monday through Saturday, or online at www.Havertys.com and click on "Safety & Recall" at the bottom of the page or https://www.havertys.com/safety-and-care for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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