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Why it was recalled
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
Incidents and injuries
The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Product and sales details
- Brand
- Emporia Energy Corp.
- Recall number
- 23-274
- Units
- About 80,000
- Manufactured in
- China
- Sold at / sales period
- Online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023 for between $12 and $35.
- Importer
- Emporia Energy Corp., of Littleton, Colorado
Emporia Smart Plugs
Recall contact information
Emporia toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on "Product Recall" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.