CPSC recall 23-274, announced September 7, 2023, covers Emporia Smart Plugs (about 80,000 units). The recalled smart plugs are not adequately grounded and can pose an electric shock to the user. The notice cites 2 incident reports. Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Recall contact: call 844-367-6742, go to www.emporiaenergy.com/recall, or email support@emporiaenergy.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled smart plugs are not adequately grounded and can pose an electric shock to the user.
Incidents and injuries
The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Product and sales details
- Brand
- Emporia Energy
- Recall number
- 23-274
- Units
- About 80,000
- Manufactured in
- China
- Sold at / sales period
- Online at shopemporiaenergy.com and Amazon.com from July 2022 through May 2023 for between $12 and $35.
- Importer
- Emporia Energy Corp., of Littleton, Colorado
Recall contact information
Emporia toll-free at 844-367-6742 from 9 a.m. to 5 p.m. CT Monday through Friday, email at support@emporiaenergy.com or online at www.emporiaenergy.com/recall or www.emporiaenergy.com and click on "Product Recall" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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