CPSC recall 21-042, announced December 9, 2020, covers Neptune Benson Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas (about 4,560 units). Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard. The notice cites 92 incident reports. Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement. Recall contact: call 888-847-8710, or go to www.evoqua.com/en/brands/Neptune-Benson.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The brand and model number can be identified from the manufacturing plate located on one end of the generator's steel tube.
Which products are included?
This recall involves Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas to sanitize the water. The majority were installed in Endless Pools. The brand and model number can be identified from the manufacturing plate located on one end of the generator's steel tube. They are silver and black in color and measure 4 inches in diameter and 25 inches in length.
Confirm these details on the official CPSC noticeWhy it was recalled
Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.
Incidents and injuries
The firm has received 92 reports of incidents involving overheating, melting or burning of the generators and the area around the generators. No injuries have been reported.
Official remedy
Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.
Product and sales details
- Brand
- Neptune Benson
- Manufacturer
- Neptune Benson, of Warwick, Rhode Island (after August 2016), Delta UV Corporation, of Gardena, California (prior to August 2016).
- Product type
- Generators
- Recall number
- 21-042
- Units
- About 4,560
- Manufactured in
- United States
- Sold at / sales period
- Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320. Prior to August 2016, the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers.
Recall contact information
Neptune Benson toll-free at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday online at https://www.evoqua.com/en/brands/Neptune-Benson and click on the “recall” link for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
