CPSC recall 20-704, announced October 18, 2019, covers Soft Play Spider Climb playground climbers (about 200 units). The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next. The notice cites 37 incident reports and 34 injuries. Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms. Recall contact: call 704-948-3442, or go to www.softplay.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involved Spider Climb enclosed vertical rope and plastic platform playground climbers installed in approximately 200 McDonald's Restaurant Play Places. The climbers are designed with plastic platforms, ropes, cables and chains for children to scale inside a multi-level enclosed tower assembly.
Confirm these details on the official CPSC noticeWhy it was recalled
The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.
Incidents and injuries
There have been 37 incidents resulting in 34 reports of injuries.
Official remedy
Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms.
Product and sales details
- Brand
- Soft Play
- Manufacturer
- Soft Play LLC, of Huntersville, N.C.
- Product type
- Playgrounds & swing sets
- Recall number
- 20-704
- Units
- About 200
- Manufactured in
- United States
- Sold at / sales period
- Exclusively to and installed at about 200 McDonald's Restaurant Play Places nationwide from February 2016 through October 2018 for about $350.
Recall contact information
Soft Play collect at 704-948-3442 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.softplay.com and click on “Recall Alert” for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
