CPSC recall 17-152, announced May 15, 2017, covers VanMoof B and S series bicycles (375 units). The front fender bolts do not break when an object gets stuck between the front tire and the front fender/mud guard, posing fall and impact hazards. The notice cites 2 incident reports. Consumers should immediately stop using the recalled bicycles and contact VanMoof to receive free replacement nylon bolts for the front fender and installation instruction The repair can be completed by the consumer without assistance. Recall contact: call 855-623-6673, go to www.vanmoof.com, or email fenderbolt@vanmoof.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves VanMoof B-Series and S-Series commuter-style bicycles manufactured between 2014 and 2016. All S series bikes have a grey anodized frame and all B series bikes have a white powder coated frame. There are - for both Series 3 frame types - a straight frame, a straight frame with an integrated chain lock, and a dropdown frame. B-Series and S-Series serial numbers are stamped on the bottom bracket of the bicycle between the pedals on the bottom of the bicycle.
Confirm these details on the official CPSC noticeWhy it was recalled
The front fender bolts do not break when an object gets stuck between the front tire and the front fender/mud guard, posing fall and impact hazards.
Incidents and injuries
The firm has received two reports of riders injured when road objects created an obstruction between the bike fender and the front wheel. In both instances, the fender remained intact, because the stainless steel fender bolts did not break off. One instance resulted in bruises, scratches and a broken arm. In the second instance, the rider suffered a concussion.
Official remedy
Consumers should immediately stop using the recalled bicycles and contact VanMoof to receive free replacement nylon bolts for the front fender and installation instruction The repair can be completed by the consumer without assistance.
Product and sales details
- Brand
- VanMoof
- Product type
- Bicycles & components
- Recall number
- 17-152
- Units
- 375
- Manufactured in
- Taiwan
- Sold at / sales period
- Aika Trading, Calhoun Cycle, Orange Pedal, The Garage OTR, Seattle E-bike and other bicycle stores nationwide and online from January 2014 through December 2016 for about $800.
- Importer
- VanMoof USA Inc, of Brooklyn, N.Y.
- Distributor
- 404 Park Partners LP, of New York
Recall contact information
VanMoof toll-free at 855-623-6673.from 9 a.m. to 7 p.m. ET Monday through Friday, email fenderbolt@vanmoof.com, or online at www.vanmoof.com or support.vanmoof.com on the top-right of the homepage of the website next to the language menu.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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