CPSC recall 17-064, announced January 4, 2017, covers Panasonic battery packs used in Toshiba laptop computers (about 83,000 units). The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers. The notice cites 5 incident reports. Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Recall contact: call 866-224-1346, or go to go.toshiba.com/battery.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Item or SKU numbers. Compare these as well.
- When sold
- June 2011 through November 2016
- Price paid
- $70 to $1,000
Why it was recalled
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Incidents and injuries
The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.
Official remedy
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call 866-224-1346, or go to go.toshiba.com/battery.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Panasonic
- Manufacturer
- Panasonic, of Japan
- Product type
- Laptop batteries
- Recall number
- 17-064
- Units
- About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.
- Manufactured in
- China
- Sold at / sales period
- Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
- Importer
- Toshiba America Information Systems Inc., of Irvine, Calif.
This recall in context
Compared with the 44 laptop battery recalls in this index, as of October 31, 2026.
- Size
- 83,000 units: the 16th-largest of 40 laptop battery recalls that state a unit count. The median is 45,500 units.
- Hazards
- Fire: named in 40 of 44 laptop battery recalls, the most common hazard among them. Burn: named in 16 of 44 laptop battery recalls.
- Remedy
- Replacement: offered in 12 of 44 laptop battery recalls, the most common remedy.
- Brand history
- Panasonic is named in 6 CPSC notices in this index, from 2015 to 2026. This recall is the 4th. The one before: Panasonic battery packs (16-131, Mar 2016). 3 of them are laptop battery recalls.
- Time on sale
- About 6 years. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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