CPSC recall 16-231, announced July 21, 2016, covers FLIR Commercial Systems Video baby monitors (about 26,000 units). The video monitor's batteries can overheat, swell and expand and cause the battery cover to open or come off. The notice cites 488 incident reports. Consumers should immediately stop using the recalled monitors and contact Lorex to receive a full refund. Recall contact: call 844-265-7388, or go to www.lorextechnology.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: WL3520, WL4320, WL3401.
Which products are included?
This recall involves Lorex Care 'N' Share video baby monitors. The model numbers included in this recall are WL3520, WL4320 and WL3401. The model numbers are printed on the back panel of the monitor. The monitors were sold in bundles with cameras. The monitors contain a blue lithium polymer battery and measure about 4 inches tall by 5 inches wide. The monitors have a white plastic back and either a white or black border. "LOREX" or "The Lorex Baby" is printed below the monitor screen.
Confirm these details on the official CPSC noticeWhy it was recalled
The video monitor's batteries can overheat, swell and expand and cause the battery cover to open or come off. This can expose hot batteries, posing a burn hazard to consumers.
Incidents and injuries
The firm has received 488 reports of batteries overheating and expanding; about 140 reports involved the swelling of the battery pack, causing its plastic casing to open or come off. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled monitors and contact Lorex to receive a full refund.
Product and sales details
- Brand
- FLIR Commercial Systems
- Recall number
- 16-231
- Units
- About 26,000 (in addition, 8,000 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Babies "R" Us, B&H, Best Buy, Target, The Home Depot, Walmart and online at www.amazon.com and www.lorextechnology.com from May 2013 through April 2016. The video baby monitors were sold in bundles for between $60 and $140.
- Importer
- FLIR Commercial Systems Inc., of Goleta, Calif.
- Distributor
- Lorex Technology Inc., of, Canada
Video baby monitors
CPSC product type: Baby Monitors
Recall contact information
Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lorextechnology.com and click on "Product Recalls" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
