CPSC recall 16-177, announced May 26, 2016, covers Rheem electric water heaters (about 54,000 units). The control panel on the water heaters can overheat, posing fire and burn hazards. The notice cites 296 incident reports. Consumers should immediately turn off and stop using the recalled water heaters. Recall contact: go to www.rheem.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number.
Which products are included?
This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014
Confirm these details on the official CPSC noticeWhy it was recalled
The control panel on the water heaters can overheat, posing fire and burn hazards.
Incidents and injuries
The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported.
Official remedy
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Product and sales details
- Brand
- Rheem electric
- Manufacturer
- Rheem Sales Company Inc., of Montgomery, Ala.
- Product type
- Water heaters
- Recall number
- 16-177
- Units
- About 54,000
- Manufactured in
- United States, Mexico
- Sold at / sales period
- The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720.
- Distributor
- Rheem Sales Company Inc., of Montgomery, Ala.
Rheem electric water heaters
CPSC product type: Electric Water Heaters
Recall contact information
Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
