CPSC recall 14-215, announced June 25, 2014, covers SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles (about 5,200 units). The front fork can break, posing a crash hazard. The notice cites 1 incident report and 5 injuries. Consumers should immediately stop using the recalled bicycles. Recall contact: call (888) 607-8365 or (800) 373-4594, or go to www.scott-sports.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection.
Which products are included?
This recall involves SR Suntour front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles. Recalled Scott bicycles have 700c wheels, disc brakes and one of the following Suntour front fork models: NEX or NCX. Bicycle model names and numbers are on the main frame of each bicycle in a location that varies by model. The model year can be identified by the color scheme of the bicycle frame. The fork's model name is printed on the outer sides of the fork. Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers are on the top tube near the seat tube or near the head tube. Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection. The serial number is on the frame of the bicycle under the bottom bracket. The fork's model name is printed on the outer sides of the fork.
Confirm these details on the official CPSC noticeWhy it was recalled
The front fork can break, posing a crash hazard.
Incidents and injuries
Scott has received one report of a broken SR Suntour fork. No injuries were reported. Trek has received 28 reports of broken forks. Five injuries have been reported, including minor bruises, a separated shoulder and broken bones.
Official remedy
Consumers should immediately stop using the recalled bicycles. Consumers with recalled Scott bicycles should take them to an authorized Scott dealer for a free repair of the NEX model or a free replacement lower fork for the NCX model. Consumers with recalled Trek bicycles should take them to an authorized Trek dealer for a free repair of NEX, XCM and XCT models or a free replacement of the NRX model.
Product and sales details
- Brand
- Scott
- Product type
- Bicycles & components
- Recall number
- 14-215
- Units
- About 5,200 forks on Scott bicycles and about 120,000 forks on Trek bicycles
- Manufactured in
- China, Taiwan
- Sold at / sales period
- Bicycle stores nationwide from October 2010 to November 2013 for between $450 and $1,100 for Scott bicycles and from May 2010 to June 2014 for between $600 and $1,370 for Trek bicycles.
- Importer
- Scott USA Inc. of Ketchum, Idaho, Trek Bicycle Corp., of Waterloo, Wis.
SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles
CPSC product type: Bicycles and Bicycle Accessories
Recall contact information
Scott USA toll-free at (888) 607-8365, ext. 2012, from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.scott-sports.com and click on Safety and Recalls at the bottom of the page for more information. Trek at (800) 373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.trekbikes.com and click on the Get Support button at the bottom of the page, then click on Safety and Recalls under Owner Resources for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
