CPSC recall 14-187, announced May 21, 2014, covers Nest Protect: Smoke + CO Alarm (about 440,000 units). Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled. The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Recall contact: call (800) 249-4280, or go to www.nest.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- November 2013 through April 2014
- Where sold
- Best Buy, The Home Depot, and Amazon, among the sellers the notice names
- Price paid
- $130
Why it was recalled
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Incidents and injuries
Nest Labs has received no reports of incidents, injuries or property damage.
Official remedy
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call (800) 249-4280, or go to www.nest.com.
- Get the remedy. This recall offers a refund or a repair.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Nest Labs
- Product type
- Smoke alarms, Carbon monoxide alarms
- Recall number
- 14-187
- Units
- About 440,000
- Manufactured in
- China
- Sold at / sales period
- Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.
- Importer
- Nest Labs Inc. of Palo Alto, Calif.
- Distributor
- Nest Labs Inc. of Palo Alto, Calif.
Nest Protect: Smoke + CO Alarm
CPSC product type: Smoke Detectors/Alarms
This recall in context
Compared with the 36 smoke alarm recalls in this index, as of October 31, 2026.
- Size
- 440,000 units: the 4th-largest of 28 smoke alarm recalls that state a unit count. The median is 28,500 units.
- Hazard
- Fire: named in 32 of 36 smoke alarm recalls, the most common hazard among them.
- Remedy
- Refund: offered in 4 of 36 smoke alarm recalls. Repair: offered in 2 of 36 smoke alarm recalls. The most common is replacement (12).
- Time on sale
- 6 months. Recalled 1 month after the last month of sales the notice gives.
Recall contact information
Nest Labs at (800) 249-4280 anytime or online at www.nest.com and click on Nest Protect Safety Notice for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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