CPSC recall 10-752, announced August 10, 2010, covers Asurion Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices (about 470,000 units). The counterfeit batteries can overheat, posing burn and fire hazards. The notice cites 2 incident reports. Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Recall contact: call (866) 384-9175, or go to www.001batex.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.
Confirm these details on the official CPSC noticeWhy it was recalled
The counterfeit batteries can overheat, posing burn and fire hazards.
Incidents and injuries
Asurion has received two reports of counterfeit BlackBerry®-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.
Official remedy
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (866) 384-9175, or go to www.001batex.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Asurion
- Product type
- Battery chargers
- Recall number
- 10-752
- Units
- About 470,000
- Sold at / sales period
- Asurion, as part of their handset protection claim program nationwide from March 2004 through October 2009.
- Distributor
- Asurion, of Smyrna, Tenn.
Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices
CPSC product type: Adapter/Power Supply/Charger/Battery
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 470,000 units: the 16th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazards
- Fire: named in 92 of 124 battery charger recalls, the most common hazard among them. Burn: named in 47 of 124 battery charger recalls.
- Time on sale
- About 6 years. Recalled 10 months after the last month of sales the notice gives.
Recall contact information
For more information, contact Asurion toll-free at (866) 384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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