CPSC recall 09-716, announced December 23, 2008, covers Okamura Contessa Office Chairs (about 60,000 units). The bolts holding the seat to the frame can loosen and separate, posing a fall hazard to consumers. The notice cites 2 incident reports. Consumers should inspect the chair by checking the four bolts that attach the seat bottom to the chair frame. Recall contact: call (866) 943-8550, or email Contessainquiries@teknion.com.
Advertisements
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Each Contessa chair has a label indicating the date of shipment (see picture), which is located on the bottom of the chair seat.
Which products are included?
This recall involves all Contessa chairs shipped prior to June 30, 2008. Each Contessa chair has a label indicating the date of shipment (see picture), which is located on the bottom of the chair seat.
Confirm these details on the official CPSC noticeWhat to look for
- Where to look
the bottom of the chair seat
(the notice’s words)- When sold
- January 2004 through June 2008
- Price paid
- $1,470 to $1,625
Why it was recalled
The bolts holding the seat to the frame can loosen and separate, posing a fall hazard to consumers.
Incidents and injuries
Okamura has received two reports of separation of the chair's seat from the frame. No injuries have been reported.
Official remedy
Consumers should inspect the chair by checking the four bolts that attach the seat bottom to the chair frame. If any of the four bolts is loose or missing, consumers should stop using the chair immediately and contact a Teknion dealer for a free repair.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (866) 943-8550, or email Contessainquiries@teknion.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
Advertisements
Product and sales details
- Brand
- Okamura
- Manufacturer
- Okamura Corp., of Japan
- Product type
- Chairs & stools
- Recall number
- 09-716
- Units
- About 60,000
- Manufactured in
- Japan
- Sold at / sales period
- Authorized Teknion dealers nationwide from January 2004 through June 2008 for between $1,470 and $1,625.
- Distributor
- Teknion LLC, of Toronto, Canada
Contessa Office Chairs
CPSC product type: Chairs, Stools & Benches
This recall in context
Compared with the 129 chair recalls in this index, as of October 31, 2026.
- Size
- 60,000 units: the 27th-largest of 119 chair recalls that state a unit count. The median is 7,000 units.
- Hazard
- Fall: named in 86 of 129 chair recalls, the most common hazard among them.
- Time on sale
- About 5 years. Recalled 6 months after the last month of sales the notice gives.
Recall contact information
For more information, contact Teknion toll-free at (866) 943-8550 between 9 a.m. and 5 p.m. ET Monday through Friday or email Contessainquiries@teknion.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
Advertisements
