Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model number is located on the rating plate inside the unit on the base pan in front of the gas control.
Which products are included?
The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.
Confirm these details on the official CPSC noticeWhy it was recalled
Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.
Incidents and injuries
Heat & Glo has received 21 reports of shattered glass, including four minor injuries.
Official remedy
Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.
Product and sales details
- Brand
- Heat & Glo
- Manufacturer
- Heat & Glo, of Lakeville, Minn.
- Product type
- Fireplaces
- Recall number
- 05-162
- Units
- About 7,800
- Manufactured in
- United States
- Sold at / sales period
- Dealers and distributors of Hearth products nationwide sold the fireplace, from July 2002 through April 2005, for between $2,380 and $2,700.
HEAT-N-GLO® Gem 36 and Gem 42 gas fireplaces
CPSC product type: Fireplaces & Accessories
Recall contact information
For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to the firm's online registration page at www.gem3642.com or www.heatnglo.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.