CPSC recall 05-162, announced April 27, 2005, covers HEAT-N-GLO® Gem 36 and Gem 42 gas fireplaces (about 7,800 units). Gas in the fireplace can accumulate prior to burner ignition. The notice cites 21 incident reports and 4 injuries. Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. Recall contact: call (800) 215-5152, or go to www.gem3642.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model number is located on the rating plate inside the unit on the base pan in front of the gas control.
Which products are included?
The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- July 2002 through April 2005
- Price paid
- $2,380 to $2,700
Why it was recalled
Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.
Incidents and injuries
Heat & Glo has received 21 reports of shattered glass, including four minor injuries.
Official remedy
Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (800) 215-5152, or go to www.gem3642.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Heat & Glo
- Manufacturer
- Heat & Glo, of Lakeville, Minn.
- Product type
- Fireplaces
- Recall number
- 05-162
- Units
- About 7,800
- Manufactured in
- United States
- Sold at / sales period
- Dealers and distributors of Hearth products nationwide sold the fireplace, from July 2002 through April 2005, for between $2,380 and $2,700.
HEAT-N-GLO® Gem 36 and Gem 42 gas fireplaces
CPSC product type: Fireplaces & Accessories
This recall in context
Compared with the 52 fireplace recalls in this index, as of October 31, 2026.
- Size
- 7,800 units: the 16th-largest of 46 fireplace recalls that state a unit count. The median is 2,850 units.
- Hazard
- Burn: named in 17 of 52 fireplace recalls.
- Brand history
- Heat & Glo is named in 2 CPSC notices in this index, from 2005 to 2006. This recall is the earliest. 2 of them are fireplace recalls.
- Time on sale
- About 3 years. Recalled the same month the notice says sales ended.
Recall contact information
For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to the firm's online registration page at www.gem3642.com or www.heatnglo.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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