CPSC recall 02-162, announced May 16, 2002, covers E-filliate Ziotek brand extension cords (about 30,000 units). The cords have reversed polarity, which can present electric shock and electrocution hazards to consumers. The notice cites 1 incident report. Consumers should unplug the cords immediately and call E-filliate to receive a prepaid shipping label, to return the cord and to select a free replacement or a full refund. Recall contact: call (800) 327-6703, or go to www.cyberguys.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Cords that have the letters "MSL" imprinted on the plug, but which also have a yellow "QC" label wrapped around the cord, are not included in this recall.
Which products are included?
The recalled Ziotek brand extension cords are black and about one to two feet long. The letters "MSL" are imprinted on the cord's three-pronged plug. The single-receptacle cords have the website, www.ziotek.com, printed on the cord; while the double-receptacle cords have the name "ZIO TEK" printed on the splitter. These extension cords were manufactured in China. Cords that have the letters "MSL" imprinted on the plug, but which also have a yellow "QC" label wrapped around the cord, are not included in this recall.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- January 2002 through March 2002
- Price paid
- $2 to $3
Why it was recalled
The cords have reversed polarity, which can present electric shock and electrocution hazards to consumers.
Incidents and injuries
E-filliate has received one report of reverse polarity, though no one has been injured.
Official remedy
Consumers should unplug the cords immediately and call E-filliate to receive a prepaid shipping label, to return the cord and to select a free replacement or a full refund. Consumers who return the recalled product will also receive a 10 percent discount on a Cyberguys product.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call (800) 327-6703, or go to www.cyberguys.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- E-filliate
- Product type
- Extension cords, Power strips
- Recall number
- 02-162
- Units
- About 30,000
- Manufactured in
- China
- Sold at / sales period
- "Cyberguys" catalogs and the "Cyberguys" website (www.cyberguys.com) sold the extension cords nationwide, from January 2002 through March 2002, for between $2 and $3.
- Importer
- E-filliate Inc., of Rancho Cordova, Calif.
Ziotek brand extension cords
CPSC product type: Extension Cords/Power Strips/Surge Protectors
This recall in context
Compared with the 41 extension cord recalls in this index, as of October 31, 2026.
- Size
- 30,000 units: the 11th-largest of 21 extension cord recalls that state a unit count. The median is 30,000 units.
- Hazard
- Electric shock: named in 33 of 41 extension cord recalls, the most common hazard among them.
- Time on sale
- 3 months. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
Consumers may call E-filliate at (800) 327-6703 between 7 a.m. and 5 p.m. PT Monday through Friday. Consumers can visit www.cyberguys.com for information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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