CPSC recall 02-068, announced December 14, 2001, covers TruHeat No-Fault® 6000 model spa heaters (sold with Hot Spring® and Tiger River® spas) (about 142,000 units). The spa heaters have an internal electrical connection that can overheat and ignite the heater and spa, posing a fire hazard. The notice cites 192 incident reports. TruHeat is contacting its customers about this recall and providing them with a free insulation kit. Recall contact: call (800) 999-4688.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The spa heater brand name and model number are on a label on the side of the heater.
Which products are included?
These are No-Fault® 6000 model spa heaters sold with Hot Spring® and Tiger River® spas. The spa brand name is written on the control panel. The spa heater brand name and model number are on a label on the side of the heater. The spa heater is located behind a removable panel on the front of the spa. Read the owner's manual for instructions on turning off power to the spa before accessing the spa heater. This recall only includes spas installed in 220-volt applications.
Confirm these details on the official CPSC noticeWhy it was recalled
The spa heaters have an internal electrical connection that can overheat and ignite the heater and spa, posing a fire hazard.
Incidents and injuries
CPSC and TruHeat have received 192 reports of the heaters on these spas failing, and 22 reports of these incidents resulting in fire damage outside the heater or spa. No injuries have been reported.
Official remedy
TruHeat is contacting its customers about this recall and providing them with a free insulation kit. Consumers who have not been contacted should immediately call Watkins, the firm now responsible for TruHeat and this recall to determine if their spa heater is part of this recall. To avoid all risk of an incident pending receipt of an insulation kit, consumers are advised to shut off their heaters until a kit is installed. If the spa is in a location where it is exposed to freezing temperatures and the heater is shut off (pending receipt of a kit), the spa should be drained according to the owner's manual to prevent damage to the spa by freezing water.
Product and sales details
- Brand
- TruHeat
- Recall number
- 02-068
- Units
- About 142,000
- Sold at / sales period
- Independent spa dealers nationwide sold spas with these heaters from January 1997 through January 2001. The price for these spas is between $4,000 and $9,000.
- Distributor
- TruHeat Corp., of Allegan, Mich.
No-Fault® 6000 model spa heaters (sold with Hot Spring® and Tiger River® spas)
CPSC product type: Hot Tubs/Spas
Recall contact information
Consumers who have not been contacted should immediately call Watkins, the firm now responsible for TruHeat and this recall, at (800) 999-4688 between 8 a.m. and 8 p.m. ET.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
