RecallNHTSA 24V118000Published

Mercedes-Benz USA, LLC: power train:automatic transmission:control module:software

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.

What to check on the product label

Compare the exact product and every lot, model, serial range or date listed in the official notice. A similar name alone does not establish that your product is included.

Identifiers in this source record

2020 MERCEDES-BENZ GLS 450Part: A0009028773Part: A00090285652020 MERCEDES-BENZ GLE 450Part: A0009026256Part: A0009023250Part: A0009022753Part: A00090205782021 MERCEDES-BENZ GLE 4502021 MERCEDES-BENZ GLS4502022 MERCEDES-BENZ GLE 4502022 MERCEDES-BENZ GLS 450 4MATIC2023 MERCEDES-BENZ GLE 4502023 MERCEDES-BENZ GLS 450 4MATIC
Details to have ready

Vehicle: VIN plus the year, make and model. Car seat or equipment: Manufacturer, model and production date from the label. Tire: Brand, tire line, size and DOT tire identification number.

Read the vehicles identification guide

Why this notice was issued

An engine stall increases the risk of a crash.

Official action

Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Follow the specific instructions and use the contact details in the announcement if you need help confirming a match or arranging the remedy.

Read the full official instructions

Product & source details

Product
2020 MERCEDES-BENZ GLS 450
Brand or manufacturer
MERCEDES-BENZ
Source
NHTSA
Notice type
Recall
Source reference
24V118000
View all