Recall 99-170, published September 7, 1999
TIC Millennium water distillers
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
W10120A label on the bottom of the unit has the model number, W10120, and a date code from 9722 to 9848 in black print.
Which products are included?
Read the full CPSC product description and restrictions
Originally issued September 7, 1999, Revised March 31, 2004 Release # 99-170 Company Phone Number: (262) 626-8623 CPSC Consumer Hotline: (800) 638-2772CPSC Media Contact: (301) 504-7908West Bend Contact: Pam Ranke, (414) 334-6822 Note: telephone number change CPSC, West Bend Announce Recall of Water Distillers WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), the West Bend Co., of West Bend, Wis., is recalling about 16,000 model W10120 water distillers used to purify water. These distillers can overheat, posing a fire hazard. West Bend has received three reports of these distillers overheating and catching fire. There have been no reports of injuries. The oval-shaped distillers purify water, are made of white plastic, and have a clear, blue collection jug. The housing looks similar to a large automatic coffeemaker. They were sold under various trademarks which are printed on the front of the distillers. These trademarks include Millennium, Mountain Stream, Pure Logic, Sci Can, WaterWise, TIC, Usana, Table Charm, Roex and West Bend. A label on the bottom of the unit has the model number, W10120, and a date code from 9722 to 9848 in black print. Labels with red or gold print are not part of the recall. Direct selling dealers and door-to-door sales representatives nationwide sold these recalled distillers from May 1998 through August 1999 for about $500. Consumers should stop using these water distillers immediately. Consumers should call West Bend to get free pickup and repair of the water distillers. In addition, the company will return each repaired water distiller with three free charcoal post filters and an additional year warranty. For more information or to have your water distiller repaired, call West Bend at (262) 626-8623
Why it was recalled
Fire & Fire-Related Burn
Official remedy
No separate remedy text is present in the API record. Follow the official CPSC notice.
- Brand
- TIC
- Recall published
- September 7, 1999
- Category
- Sports & Outdoors

