Recall 25-045, published November 14, 2024
New Cosmos DeNova Detect Brand Combination Natural Gas and Carbon Monoxide Alarms
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
DD622NCVThis recall involves the DeNova Detect brand combination natural gas and carbon monoxide alarms with model number DD622NCV.
Which products are included?
This recall involves the DeNova Detect brand combination natural gas and carbon monoxide alarms with model number DD622NCV. DeNova Detect, Natural Gas + Carbon Monoxide are printed on the front of the alarm. The model number is on the top side of the alarm. The serial number is on the right side of the alarm.
Confirm these details on the official CPSC noticeWhy it was recalled
After alerting consumers to the presence of natural gas or carbon monoxide, the recalled alarm can go into sleep mode when the alert lasts less than four minutes. During this time, the alarms can fail to detect and alert consumers to a new incidence of natural gas or carbon monoxide, posing a risk of carbon monoxide poisoning.
Official remedy
Consumers should immediately register online at www.denovadetect.com/safetynotice-dd622 to receive a prepaid shipping package and replacement alarm. Consumers should continue using the recalled alarms until they install the replacement alarms. Once they receive the replacement alarm, consumers should ship the recalled alarm back in the provided prepaid shipping package.
What should I do if I have DD622NCV?
- Confirm the model number. Find the label and compare every letter and digit with DD622NCV, then check the serial numbers the notice lists.
- Contact the firm. Call 888-447-6016, go to www.denovadetect.com, or email safety@DeNovaDetect.com.
- Get the remedy. This recall offers a replacement.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
- Brand
- New Cosmos
- Recall published
- November 14, 2024
- Category
- Smoke & CO Alarms
- Units
- About 26,360
- Sold at / sales period
- Lowe's stores nationwide and online at Amazon.com, Lowes.com and Denovadetect.com from December 2023 through July 2024 for between $90 and $102.
